CASVSP Training Policies and Information


If you have questions about CASVSP trainings or require technical assistance, please e-mail at

Questions may also be submitted by e-mail at 


Participants that attend training understand and agree to the following:


  • Wireless access will not be made available.

  • No personal business will be conducted during the course of the training.

  • Participants will engage in group exercises and discussion.

  • Participation is guaranteed for three days. Meaning, appropriate schedule arrangements have been made to ensure full attendance.

  • Trainers retain authority to ask any attendee to leave (refund will be given) based on disruptive or disrespectful behavior to others.


Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of education hours. Participants who miss more than two hours of the entire program will not be eligible to receive a certification of attendance. Participants who fulfill the attendance requirement will receive a certificate of education hours at the end of the day of the training program on day three. For all CASVSP training and education programs, the following Rules of Conduct apply. Additionally, attendees should see the separate cancellation and rescheduling policy for guidance here.


The following terms and conditions apply for registration and attendance at any CASVSP training and education program. 


  • For purpose of this cancellation, reschedule, and refund policy, eligibility for any refund applies only to a registered attendee. A registered attendee is defined as a person who has registered for a CASVSP training through the required process and has paid their full registration fee at the time of their registration. Any person that has not paid the required registration fee at the time they register for the training is not considered "registered", and thus, is ineligible to receive any type of refund or rescheduling from CASVSP. An exception to this policy may be permitted for grant funded attendees who may be required to submit billing and payment post-attendance of the training based on billing requirements of the funder.

  • Notification or confirmation of attendance at a CASVP training event occurs when the registrant has completed the registration form and paid the registration fee at the time of registration.

  • All cancellations and/or requests to reschedule to another date must be received in writing, by e-mail to by the required deadline date. The attendee is responsible for providing a valid e-mail address upon registration. Attendee is also responsible for ensuring that CASVSP receives the written request. CASVSP will reply with a written acknowledgement.

  • Attendee must cancel more than 7  days prior to the date of the scheduled training to receive a full refund of the registration fee.

  • Cancellations made 7 days prior to the date of the scheduled training, or failure to appear for the training, will result in forfeiture of the registration fee and any rescheduling credit. An exception may apply, but is not guaranteed, for unforeseeable illnesses or emergencies. The attendee must contact CASVSP to determine whether they may be eligible for consideration of any refund (full or partial) and/or credit (full or partial reschedule).

  • Substitution of attendee may be made at any time prior to commencement of the training. Substitutions will not be accepted once the training begins.

  • CASVSP reserves the right to cancel or reschedule the training at any time. If CASVSP cancels or reschedules the training due to unforeseen circumstances beyond the control of CASVSP, attendee will be entitled to a full refund or credit toward a future training. The training attendee understands that CASVSP cannot be held responsible for any financial loss incurred by the registered attendee or its employee due to cancellation or rescheduling of any CASVSP training. If CASVSP cancels a scheduled training, you will be contacted by CASVSP staff by e-mail at the address provided upon registration. CASVSP also reserves the right to change training location, change instructors, or change training content.

  • CASVSP is not responsible for travel arrangements, travel fees, or any expenses, including financial loss incurred by attendee as a result of cancellation or reschedule of the training. Should cancellation or rescheduling become necessary, CASVSP will attempt to notify registrants as soon as possible.

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