Covid-19 Information and Resources

In response to several questions that Supervised Visitation Providers have raised with regards to providing supervised visits and the current health crisis concerns.

Reopening Information

Virtual Supervised Visitation Materials




COVID-19 and Supervised Visitation

How is COVID-19 impacting parents and children. How is this emergency period impacting supervised visitation services for you and your businesses? What are you learning that you could share with others during this crisis period?  Please take the survey to better assist us in helping statewide providers address the various challenges of COVID-19. Take the Survey here.

Supervised Visitation Services. In response to the COVID-19 health crisis, many courts have ordered that providers of supervised visitation and exchange services stop all in-person supervised visitation sessions. Many professional providers of supervised visitation have decided to use their authority under the Family Code and the Standards of Judicial Administration to cancel or temporarily end supervised visitation and exchange services. Parents should contact their local supervised visitation provider to find out if they are still providing services.

The Judicial Council of California, Center for Families, Children & the Courts, Access to Visitation Grant Program sent the following memorandum on March 30, 2020, to grant recipient courts and their local service providers regarding COVID-19 and supervised visitation. The memo provides that based on guidelines by Governor Newson, the Department of Public Health and the Center for Disease Control (CDC), as well as other directives including stay-at-home and shelter in place orders and compliance with social distancing, in-person supervised visitation should not be occurring for safety and health welfare reasons. This information is helpful for professional providers of supervised visitation. California’s Access to Visitation Grant Program has also developed several informational materials—including an Information Sheet (for parents) on COVID-19 and Supervised Virtual Visitation for providers considering moving towards the use of mobile, remote, or tech-based services—this is being referred to as virtual visitation. Please contact Shelly La Botte at

The Judicial Council Approved on March 28, 2020, Temporary Emergency Measures to Aid Courts During COVID-19 Pandemic

This is information that CASVSP is sharing through an  e-mail exchange but not requested as advice from the Judicial Council of California/CFCC access to visitation grant programs to CASVSP.  

Additionally, under Standard 5.20 providers may suspend or terminate as follows:

(p) Temporary suspension or termination of supervised visitation

  1. All providers must make every reasonable effort to provide a safe visit for the child and the noncustodial party.

  2. However, if a provider determines that the rules of the visit have been violated, the child has become acutely distressed, or the safety of the child or the provider is at risk, the visit may be temporarily interrupted, rescheduled at a later date, or terminated.

  3. All interruptions or terminations of visits must be recorded in the case file.

  4. All providers must advise both parties of the reasons for interruption of a visit or termination.

Furthermore, under Standard 5.20, Providers must reasonably ensure the health, safety, and welfare  of everyone involved.  Providers retain the authority to temporarily suspend or cancel visits based on safety-safety for the provider, child, and safety for the families.

Providers should check their local court’s website and talk to their court contacts for information on COVID-19 emergency announcements regarding court operations. Decisions on how and if to provide services needs to be made by each agency pursuant to local city, county, state, and CDC guidelines or orders on COVID-19.

Additional COVID-19 Information:

  • For frequently asked questions about the statewide “stay-at-home” order, click here.

  • For information about COVID-19 symptoms and risks, click here.

  • For more information about social distancing guidelines, click here.

  • To learn more about testing and treatment of COVID-19, click here

  • If a parent needs help finding a lawyer, click here for information.

  • Resources for helping Children during COVID-19 (Child Trends), click here.

Links to various the technology vendors or organizations:

  1. TechSoup – a nonprofit that helps other nonprofits access & use technology including hardware, software, training, and information

  2. Safe Shelter Collaborative – app to share info with other programs about shelter availability and ask donors to help pay for hotel room nights.

  3. Tech Impact hosted VoIP

  4. ResourceConnect – chat, text, internal chat; Free during the pandemic

  5. Tresorit - filesharing

  6. SpiderOak’s Semaphor & Cross-Clave – internal chat & file-sharing

  7. Cyph – Free: messaging; Premium $9/mo: Messaging + 1-on-1 Voice & Video; NNEDV rate for Telehealth $12/ mo / $108/yr when going through these checkout links:

    1. Monthly:

    2. Annual:

  8. Gruveo – group or one-to-one video; Free for 45 days, then 20% off for nonprofits

Various Court Orders Suspending In-Person Supervised Visitation

  1. Administrative Judicial Order from Superior Court of Orange County

  2. Administrative Judicial Order -Juvenile Dependency Los Angeles County

 © 2018 California Association of Supervised Visitation Service Providers